Shipping policy

For non-sale periods, non-embroidered orders are shipped within 2–3 business days. Embroidered orders are shipped within 7 business days.

During sale periods, non-embroidered products are shipped within 5 business days, while embroidered orders are shipped within 10 business days.

During sale periods, in case of stock shortages, prepaid orders will be given priority over Cash on Delivery (COD) orders.

We provide an estimated delivery timeline at the time of checkout. These timelines are indicative and depend on our shipping partners. Delivery times may vary based on your location, distance, and the serviceability of our logistics partners. While Medhouse is not liable for delays caused by courier companies or postal authorities, we will assist you in tracking your shipment through our courier partners.

Your order may be shipped from multiple locations and may arrive in more than one package. Once your order has been dispatched, you will receive an email containing your shipment tracking details.

Cash on Delivery (COD) is provided as a payment option and is not intended as a trial service. Payment must be made before accepting the order. Refusal to accept a COD order may result in the COD option being disabled for future purchases.

In certain pin codes, our courier partners may not support COD services. In such cases, the COD option will not be available during checkout. For any shipping-related queries, please contact the Medhouse Customer Support Team.

If you require delivery within a specific timeframe, please email us and mention your request in the order notes at the time of placing your order. While we will make every effort to accommodate your request, we cannot guarantee delivery within the requested timeframe.

Orders within India are shipped through trusted courier partners such as Delhivery, Ecom Express, and Blue Dart. Delivery is subject to the coverage and serviceability of these logistics providers. If your delivery address falls outside their service network, Medhouse will contact you to discuss an alternative shipping solution.

For order cancellations, we require an email request within 4 hours of placing the order. Once an order has been shipped, cancellation requests cannot be accepted. Refunds will not be processed if an order is refused at the time of delivery or if there have been three unsuccessful delivery attempts by our courier partner.

Any undelivered order, whether embroidered or non-embroidered, is eligible for one complimentary reshipping for a single scrub set or lab coat. Any subsequent reshipments, or additional scrub sets and lab coats, will incur a shipping charge of ₹300 per set/lab coat. Additional shipping charges may apply for orders containing multiple scrub sets.

In the event of a failed delivery, embroidered orders cannot be cancelled, as they have been customized specifically for you. However, once the shipment is returned to our warehouse, Medhouse will coordinate with you to arrange redelivery of the personalized product.

Any concerns regarding a delivered order must be reported within 48 hours of delivery. This allows our warehouse and courier partners sufficient time to investigate and resolve the issue within the applicable service window.

Due to high demand, certain products may become unavailable after an order has been placed. In such cases, Medhouse will contact you to discuss alternative options, if available, or process a refund to your original payment method. Refunds typically reflect in your account within 5–10 business days, depending on your bank's processing time. If a COD order cannot be fulfilled due to stock unavailability, the order will be cancelled.